Customer Advocacy Manager

1 hour, 56 minutes ago
Full-time
Senior
Sales and Business Development
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Own daily customer advocacy operations, including intake, prioritization, approvals, scheduling, fulfillment, tracking, and reporting.
  • Maintain accurate customer profiles, permissions, and engagement history in the reference management system.
  • Produce and manage customer stories and reference assets such as case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements.
  • Work directly with customers to capture and translate success stories into compelling marketing assets.
  • Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success.
  • Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support.
  • Measure advocacy impact on sales acceleration, engagement, and brand awareness.
  • Identify and solve challenges in advocate recruitment, program participation, and content development to improve program outcomes.
  • Partner cross-functionally with sales, marketing, customer success, and product teams to align advocacy programs with business priorities.

Requirements

  • 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment.
  • Proven experience supporting sales reference and customer advocacy programs.
  • Exceptional written and verbal communication skills with strong presentation ability and high attention to detail.
  • Ability to build strong relationships with internal and external stakeholders.
  • Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline.
  • Customer-first mindset with the ability to understand customer goals, pain points, and sentiment.
  • Background in B2B customer marketing, advocacy, or reference programs.
  • Preferred: experience using AI and sales reference management tools to streamline and optimize customer advocacy processes.
  • Open to remote work within the United States or hybrid work from Seattle or Atlanta.

Benefits

  • Base salary range of $70,000 to $110,000 per year.
  • Eligibility for incentive compensation, bonus, and restricted stock units.
  • Flexible time off.
  • 401(k) retirement plan.
  • Generous medical, dental, and vision coverage for full-time employees and their dependents.
  • Parental leave program with options for a paid night nurse and a gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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