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Team Lead, Member and Provider Services

1 week, 1 day ago
United States
Full-time
Lead
Technical Lead
Software Development
Apply Now
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012
View All Jobs 106

Description

  • Hire and manage a team of colleagues, including performance management, growth support, and related HR administrative tasks.
  • Monitor team dashboards and operational KPIs, and use root-cause analysis to create action plans when issues arise.
  • Manage team outcomes and make volume-based decisions that best serve customers.
  • Lead team huddles, communicate goals and priorities, and motivate colleagues to meet daily operational objectives.
  • Coach and support team members while fostering an inclusive, engaging culture aligned with Oscar’s values.
  • Lead and participate in continuous improvement efforts to improve production team performance and development.
  • Identify gaps in existing workflows and help close them through process improvements.
  • Collaborate with production and cross-functional teams to implement best practices.
  • Ensure compliance with all applicable laws and regulations.

Requirements

  • 2+ years of experience in a fast-paced operations or customer service environment.
  • 2+ years of direct people management experience.
  • 2+ years of experience using data and metrics to drive improvements.
  • Experience in LEAN practices.
  • 1+ year working with BPO vendors.
  • Experience working with teams across multiple locations and multiple disciplines.
  • Must reside in Texas.
  • Bachelor's degree (preferred).
  • Prior healthcare and/or insurance experience (preferred).
  • Advanced Google Suite or Microsoft Office skills (preferred).
  • 2+ years of experience solving complex inquiries (preferred).
  • 1+ years of experience managing projects (preferred).

Benefits

  • Base salary of $55,890 - $73,355 per year.
  • Unlimited vacation program.
  • Annual performance bonuses.
  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Paid sick time.
  • Paid parental leave.
  • 401(k) plan participation.
  • Life and disability insurance.
  • Paid wellness time and reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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