Care Coordinator

5 hours, 54 minutes ago
Full-time
Junior
Customer and Technical Support
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Serve as the primary contact and entry point for members and providers working with the Care Management team.
  • Answer inbound member and provider calls, route inquiries through IVR pathways, and pursue one-call resolution.
  • Coordinate care for members in CCM, TOC, unassigned, and other populations across hospitals, clinics, home care, vendors, and dialysis settings.
  • Arrange non-emergent medical transportation through UberHealth according to program guidelines.
  • Escalate issues to Claims, Eligibility, Care Navigation, and other specialized departments.
  • Lead special projects as a subject matter expert.
  • Collaborate across departments to support a positive member experience.
  • Maintain confidentiality and professional service standards.

Requirements

  • At least 1 year of care coordination and navigation experience in a healthcare setting.
  • Proficiency with computer systems, electronic medical records such as Medecision, and telephony systems such as InContact.
  • Excellent interpersonal communication and listening skills.
  • Certified Medical Assistant qualification preferred.
  • Bilingual ability preferred.
  • Familiarity with health insurance preferred.

Benefits

  • Remote work for candidates residing in Arizona, Florida, Georgia, or Texas.
  • Base pay of $17.91–$23.51 per year, as stated in the posting.
  • Monthly vacation accrual equivalent to 15 days per year.
  • Medical, dental, and vision insurance.
  • 11 paid holidays, paid sick time, and paid parental leave.
  • 401(k) participation, life and disability insurance.
  • Paid wellness time and wellness reimbursements.

Interested in this position?

Apply directly on the company website

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