Bilingual Customer Service Representative (Remote AZ)

1 month ago
Full-time
Junior
Customer and Technical Support
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Develop a comprehensive understanding of Oscar’s processes, procedures, and tools.
  • Handle customer interactions with members, brokers, providers, and vendors across multiple channels according to assignment needs.
  • Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations.
  • Build and maintain working relationships with internal and external partners.
  • Identify issues and support leadership by escalating through established pathways.
  • Monitor and track the status and health of assigned work-in-progress items.
  • Escalate and resolve issues to meet appropriate turnaround times.
  • Participate in process improvement projects to increase efficiency and quality.
  • Comply with operational, regulatory, and compliance standards, including safeguarding member Personal Health Information (PHI).

Requirements

  • Full professional proficiency in Spanish and English (reading, writing, and speaking).
  • 1+ years of experience in a high-volume or customer-focused setting.
  • 6+ months of healthcare experience.
  • High school diploma or GED.
  • Must reside in Arizona (remote role with occasional travel for team meetings and company events).
  • Eligibility to complete a bilingual assessment (successful completion may yield an additional $1.00/hour).
  • Preferred: strong quantitative or analytical skills focused on identifying or solving problems.
  • Preferred: experience accurately entering and manipulating data.
  • Preferred: advanced Google Suite or Microsoft Office capabilities.

Benefits

  • Base pay $19.00 per hour (plus possible $1.00/hr upon bilingual assessment completion).
  • Remote work (role open to candidates residing in Arizona) with occasional travel for meetings/events.
  • Monthly vacation accrual at a rate equivalent to 15 days per year.
  • Full-time employee benefits including medical, dental, and vision coverage.
  • 11 paid holidays, paid sick time, and paid parental leave.
  • 401(k) plan participation and life and disability insurance.
  • Paid wellness time and wellness reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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