Customer Service Associate, Ecom

19 hours, 35 minutes ago
Full-time
Entry Level
Customer and Technical Support
Nordic Naturals

Nordic Naturals

Nordic Naturals specializes in providing high-quality omega-3 supplements, which are essential nutrients recognized for their role in promoting optimal health.

Food Products
251-1K
Founded 1995

Description

  • Respond to customer inquiries professionally and promptly via email, phone, and chat.
  • Resolve product and service issues by diagnosing problems and following through to resolution.
  • Share product knowledge and help customers with product selection.
  • Resolve billing and technical issues and provide order status information.
  • Assist customers with subscription, tracking, and account management.
  • Learn and maintain expertise in health and wellness products across sales channels.
  • Follow company policies on pricing, shipping, and discounts.
  • Work modified hours to support both east coast and west coast customers.
  • Perform other duties as assigned.

Requirements

  • Six months to one year of related experience.
  • Fluent bilingual communication in English and Spanish, written and verbal.
  • Proficiency with MS Office, Zendesk, Shopify, chat, and phone systems.
  • Knowledge of SAP is beneficial but not required.
  • Strong attention to detail with minimal order entry errors.
  • Ability to manage time, multitask, and work through high volumes efficiently.
  • Ability to work independently without direct supervision.
  • Strong communication and customer service orientation.
  • Willingness to start at 6:00 a.m. or finish at 6:00 p.m. to support customers across time zones.

Benefits

  • Remote work location.
  • Salary of $20 - $22 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Trust & Safety Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a remote freelance Trust & Safety Representative to review and act on user-generated content and safety reports, helping keep its community safe and trustworthy.

19 hours, 21 minutes ago

Work From Home - Part-Time Enrollment Specialist

Global Elite Empire Consultants is hiring a part-time remote benefits consultant to work with clients virtually and help present personalized insurance and benefits solutions.

19 hours, 35 minutes ago

Work From Home - Benefits Services Representative

Global Elite Empire Consultants is hiring a work-from-home client guidance role focused on helping interested leads understand their options and get set up.

19 hours, 35 minutes ago

Work From Home - Client Services Associate

Global Elite Empire Consultants is hiring remote financial services team members to help protect families and children through client support and ethical, relationship-based service.

19 hours, 35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers