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AI Research Engineer

3 weeks, 1 day ago
United States
Full-time
Senior
AI Research Scientist
Software Development
Apply Now
Nice Côte d'Azur

Nice Côte d'Azur

Nice Côte d'Azur promotes tourism in the Nice Côte d'Azur region, offering resources for exploring the area and organizing weekend getaways that blend coastal and mountain experiences, while also providing interactive exploration games and multimedia c...

Hotels, Restaurants & Leisure
Founded 1960
View All Jobs 119

Description

  • Serve as the team focal point for developing pre-defined data structures for automated analysis of large volumes of CX interactions across channels such as audio, chat, email, and social.
  • Support validation of completed and evolving data structures to ensure precision and recall standards are met.
  • Test evolving research tools that support the development of data structures.
  • Provide feedback to Research and Product teams on tooling and data integration improvements.
  • Work with client requirements to evaluate new requests and determine feasibility.
  • Act as a subject matter expert in direct client discussions about data solutions, expectations, and best practices when needed.
  • Educate Consulting and Customer Success teams on data solutions, definitions, and best practices.
  • Provide input on how developed data models should be used by Product and Field teams to maximize value.
  • Support additional projects, solutions, and deployments across the Enlighten AI team as needed.
  • Create datapoints and use tool outputs to improve the accuracy and usability of system-generated outputs for customer experience interactions.

Requirements

  • Bachelor’s degree in Management, Finance, Business Intelligence/Analytics, or a related field.
  • Master’s degree preferred.
  • 5+ years of consultative account/program management experience, or significant experience with business intelligence, analytics, and data visualization as a services provider.
  • Experience using technology to build and analyze datasets for operational outcomes.
  • Experience developing, positioning, and quantifying operational recommendations.
  • Excellent oral and written communication skills in English.
  • Ability to create and deliver polished presentations in Microsoft PowerPoint to audiences at different levels.
  • Ability to multitask and meet deadlines while handling competing priorities.
  • Ability to develop and maintain strong working relationships with cross-functional teams.
  • Ability to communicate comfortably across all levels of a corporate structure.
  • Ability to work with sales executives and support opportunities as a subject matter expert.
  • Demonstrated ability to take initiative and work in a self-directed manner.
  • Ability to thrive in a changing environment.
  • Experience in Management Consulting preferred.

Interested in this position?

Apply directly on the company website

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