Senior Support Engineer

2 hours, 3 minutes ago
Full-time
Senior
Customer and Technical Support
Nebius

Nebius

Nebius enables B2B companies to build local hyperscaling cloud platforms with cost-effective GPUs, InfiniBand network, and 50% less compute cost. They offer managed Kubernetes and a launch-ready business model for innovative cloud solutions.

Internet Software & Services
51-250

Description

  • Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
  • Serve as a technical escalation point for complex troubleshooting scenarios.
  • Investigate and resolve storage-related issues, including data storage architecture and performance optimization.
  • Apply machine learning knowledge to support model deployment, performance tuning, and ML pipeline integration challenges.
  • Design and develop Python and Bash automation scripts to streamline workflows and improve efficiency.
  • Deliver timely updates to customers with clear explanations of issue status, root cause analysis, and resolutions.
  • Escalate unresolved problems and collaborate with cross-functional teams to reduce service disruptions and improve processes.
  • Maintain and continuously improve technical documentation and best practices.
  • Provide technical leadership and mentorship to mid-level and junior support colleagues.
  • Collaborate with engineering and product teams to identify patterns and recommend system and service improvements.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 7+ years of experience in technical support.
  • 5+ years of hands-on cloud experience.
  • Relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration, or Kubernetes are highly desirable.
  • Flexible availability for rotational shifts and on-call support.
  • Expert-level Linux administration skills.
  • Advanced networking skills.
  • Advanced Kubernetes skills.
  • Advanced experience with cloud platforms such as AWS, Azure, or GCP.
  • Advanced Python and Bash scripting skills.
  • Intermediate experience with machine learning training, inference, and pipelines.
  • Advanced understanding of data storage concepts.
  • Expert troubleshooting and problem-solving ability.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth within Nebius.
  • Flexible working arrangements, including remote work.
  • A dynamic and collaborative work environment that values initiative and innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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