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Patient Experience QC Specialist

1 day, 10 hours ago
United States
Full-time
Senior
Manual QA Tester
Quality Assurance and Testing
Apply Now
Natera

Natera

Natera specializes in cell-free DNA testing, providing advanced genetic testing services for oncology, women's health, and organ health to help families diagnose and manage genetic diseases.

Pharmaceuticals
1K-5K
Founded 2004
View All Jobs 34

Description

  • Coordinate collaboration among programmers, engineers, management, and Patient Experience teams.
  • Track project progress and prepare status reports containing KPIs and performance data.
  • Participate in CAPA reviews to identify training and process improvement opportunities.
  • Support quality improvement, tracking, and performance initiatives for patient-focused teams.
  • Create and maintain SOPs, protocols, and other operational documentation.
  • Partner with management and data analysts to identify process improvement opportunities.
  • Audit call and email communications for quality and accuracy, and summarize QA feedback for management and training teams.
  • Deliver feedback to Patient Experience agents and leadership according to established protocols.

Requirements

  • Bachelor’s degree or equivalent required.
  • At least 2 years of call center quality control experience.
  • At least 5 years of additional professional experience.
  • Strong analytical skills and proficiency with Microsoft Excel and data dashboards such as QlikSense or QlikView.
  • Excellent communication, organization, interpersonal, listening, and cross-functional collaboration skills.
  • Creative data-gathering and research abilities.
  • Hypothesis-driven approach, strong problem-solving skills, and ability to deliver timely results.
  • Interest in improving patient experience.

Benefits

  • Remote USA position with pay of $25–$28.85 USD per hour.
  • Medical, dental, vision, life, and disability insurance for eligible employees and dependents.
  • Free testing for employees and immediate family members, plus fertility care benefits.
  • Pregnancy and baby bonding leave.
  • 401(k) and commuter benefits.
  • Employee referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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