Enterprise Customer Success Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Narvar

Narvar

Narvar is an intelligent post-purchase platform that builds loyalty through personalized experiences and smart actions, empowering brands to create lifelong customer relationships.

Media
251-1K
Founded 2012
$64M raised

Description

  • Own customer health and success from go-live through renewal and expansion.
  • Proactively engage clients to demonstrate value and identify growth and advocacy opportunities.
  • Use data insights to track client health, forecast churn risk, and mitigate retention issues.
  • Collaborate with product and engineering teams to synthesize customer feedback and inform product development.
  • Partner with sales counterparts to plan, forecast, and execute renewal and expansion opportunities.
  • Contribute to customer success team scalability through documentation and process optimization.
  • Work closely with both technical and business stakeholders to support customer needs.

Requirements

  • 4+ years of experience as a Customer Success Manager at a SaaS company.
  • Experience managing demanding enterprise-size accounts.
  • Ability to juggle multiple accounts simultaneously with strong attention to detail.
  • Strong project management and communication skills in a fast-paced environment.
  • Excellent client-facing presence with enthusiasm, poise, and confidence.
  • Ability to articulate the value proposition of a technology platform to meet client needs.
  • Comfort working collaboratively with both technical and business teams.
  • BA/BS degree.
  • Domain knowledge of retail, e-commerce, or logistics is a plus.
  • Previous startup experience is strongly preferred.

Benefits

  • Annual salary range of $125,000 to $175,000 CAD.
  • Additional compensation includes an annual bonus and equity.
  • Benefits package offered as part of the total compensation.
  • Remote work designation (#LI-Remote).

Interested in this position?

Apply directly on the company website

Apply Now

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