Implementation Manager

3 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Mural Health

Mural Health

Mural Health offers a clinical trial participant management platform that prioritizes patient and caregiver experiences to enhance enrollment and retention in trials while alleviating administrative challenges for research sites.

Internet Software & Services
11-50
Founded 2022
$8M raised

Description

  • Receive new trial setup requests from Client Success Managers and review structured ticket-based requirements.
  • Translate trial requirements into fully configured system setups in Mural Link.
  • Perform detailed manual data entry across trial, country, site, and payment and reimbursement configurations.
  • Use AI-assisted tools such as Claude Projects to streamline parts of the setup process while verifying final accuracy.
  • Identify inconsistencies, gaps, or errors in incoming requirements and follow up with the Client Success Manager as needed.
  • Maintain consistent, repeatable setup quality across a growing volume of trials.
  • Track setup status and communicate progress and blockers to Client Success Managers and internal stakeholders.
  • Provide feedback on breakdowns in the setup process to help inform future product improvements.

Requirements

  • Strong attention to detail and the ability to double-check work independently.
  • Comfort with manual, repetitive data entry and hands-on configuration work.
  • Ability to follow structured, multi-part requirements accurately and translate them into system setups.
  • Comfort learning and working with AI-assisted tools such as Claude Projects in a daily workflow.
  • Strong organizational skills and the ability to manage multiple trial setups at different stages simultaneously.
  • Clear written communication for flagging questions or discrepancies back to a Client Success Manager.
  • Ability to work independently after handoff and escalate ambiguity instead of guessing.
  • Prior experience in clinical trials, clinical research operations, or another highly regulated, detail-intensive industry (nice to have).
  • Experience with system configuration, data entry, or implementation/onboarding work at a SaaS company (nice to have).
  • Familiarity with trial-related concepts such as sites, sponsors, countries in scope, or participant reimbursement structures (nice to have).

Benefits

  • Remote US location.
  • Base compensation of $70,000 to $95,000.
  • Equal employment opportunity commitment.
  • Reasonable accommodations for individuals with disabilities during the hiring process and employment.

Interested in this position?

Apply directly on the company website

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