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Freelance Community Manager

1 month ago
United Kingdom
Freelance
Mid Level
Customer Success
Customer and Technical Support
Apply Now
Mumsnet

Mumsnet

Mumsnet: UK's top online network for parents, offering advice, support, and a community for all things parenting.

Family Services
51-250
Founded 2000
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Description

  • Apply Mumsnet’s Talk guidelines in response to user reports.
  • Handle and respond to individual user reports with care, clarity and consistency.
  • Maintain an active presence on the Talk boards and engage directly with users.
  • Make thoughtful judgement calls in sensitive or fast-moving situations.
  • Explain moderation decisions clearly and fairly to users.
  • Act as a calm, decisive presence during discussions and incidents.

Requirements

  • A degree or equivalent professional experience.
  • Excellent written communication skills and an excellent command of English.
  • An unflappable, positive and conscientious approach.
  • Strong customer service instincts and empathy for users.
  • High level of computer literacy.
  • Confidence using social platforms and an understanding of online communities, especially Mumsnet.
  • Familiarity with Mumsnet’s forums and ethos is a strong plus.
  • Previous community management or moderation experience (nice to have).
  • A very good sense of humour and the ability to make nuanced calls when things get complicated.
  • Availability for mainly weekends and evenings and ability to work freelance from home.

Benefits

  • Freelance, home-based role allowing remote working.
  • Mainly weekends and evenings scheduling (suitable if you need flexible hours).
  • Opportunity to work with Mumsnet’s community team on a high-profile parenting forum.
  • Strong candidates will be called in for interview quickly.

Interested in this position?

Apply directly on the company website

Apply Now

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