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Customer Success Specialist (Multilingual)

18 hours, 50 minutes ago
France, Germany, Hungary
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
MPS

MPS

MPS specializes in the comprehensive outsourcing of recruitment processes, alongside providing IT consulting and software engineering services.

Professional Services
1-10
Founded 2000
View All Jobs 9

Description

  • Build and maintain strong, long-term customer relationships.
  • Support customers throughout their lifecycle through proactive and transactional interactions.
  • Understand customer business objectives and define success criteria.
  • Develop and support customer success plans to drive value realization.
  • Identify and manage churn risks.
  • Identify growth and expansion opportunities.
  • Handle incoming customer inquiries related to products, services, and administration.
  • Support customers and internal teams with billing and administrative activities.
  • Collaborate closely with global internal stakeholders and teams.
  • Provide accurate information tailored to the customer’s level and ensure compliance with data privacy and security policies.

Requirements

  • Fluent English at C1 level.
  • French + English at C1 level for remote roles, German + English at C1 level for remote roles, or English only at C1 level for on-site work in Debrecen.
  • Previous experience in Customer Success, Account Management, or Customer Service.
  • Customer-centric mindset with strong empathy.
  • Excellent communication and follow-up skills.
  • Strong organizational and problem-solving skills.
  • Ability to work independently and collaboratively.

Benefits

  • Paid, structured training program and supportive onboarding.
  • Competitive salary based on language and location.
  • Cafeteria benefits.
  • Stable, long-term opportunity in an international environment.
  • Regular team-building and engagement activities.
  • Supportive, professional team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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