Customer Support Representative (Weekend On-Call) - Guest Relations

1 hour, 43 minutes ago
Part-time
Junior
Customer and Technical Support

Moving Doors

A PropTech company providing key-ready, fully furnished apartments for stays of a month or longer, offering designer furnished living spaces for business professionals, digital nomads, and families on flexible terms.

Technology, Information and Internet
11-50
Founded 2022
$6M raised

Description

  • Handle guest inquiries, requests, complaints, and urgent matters professionally and efficiently.
  • Act as the main point of contact during weekend on-call shifts.
  • Coordinate with internal teams and external partners to resolve guest issues.
  • Escalate complex or critical cases appropriately.
  • Maintain accurate updates and records in internal systems.
  • Follow company procedures and service standards.
  • Prioritize cases based on urgency and impact.

Requirements

  • Excellent communication skills in Greek and English, written and verbal.
  • Strong customer service and interpersonal skills.
  • Ability to remain calm and solution-oriented under pressure.
  • Good organizational and multitasking abilities.
  • Ability to work independently and make decisions when needed.
  • Comfortable working in a fast-paced environment.
  • Basic computer proficiency.
  • Previous experience in customer support, hospitality, or guest relations is preferred.
  • Additional languages are a plus.

Benefits

  • Remote work flexibility.
  • Opportunity to grow within a fast-paced hospitality environment.

Interested in this position?

Apply directly on the company website

Apply Now

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