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Financial Health Strategy Manager

12 hours, 59 minutes ago
United Kingdom
Full-time
Senior
Business Analyst
Operations
Apply Now
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised
View All Jobs 24

Description

  • Lead strategic improvements within Monzo’s Financial Health squad as an individual contributor with indirect leadership responsibilities.
  • Help deliver strategic changes that improve customer outcomes while protecting Monzo’s interests.
  • Collaborate with analysts, product managers, engineers, and operations staff to implement proposed changes.
  • Use qualitative and quantitative data to assess the impact of changes and monitor overall portfolio performance.
  • Support junior team members’ growth and development as a senior member of the team.
  • Work with external partners to ensure they meet Monzo’s standards and deliver good customer outcomes.
  • Document strategy execution and use data to ensure strong governance, control, and monitoring.
  • Identify, articulate, and mitigate risks associated with strategic changes.
  • Support customers in financial difficulty by helping create a pathway out of hardship.

Requirements

  • Experience working with external partners, including relationship management and auditing.
  • Experience in Collections and Recoveries strategies.
  • Understanding of the regulatory landscape, including CONC, SYSC, Consumer Duty, and the CCA.
  • Knowledge of equivalent EU regulatory frameworks is a plus.
  • Leadership experience, directly or indirectly, with the ability to drive strategic projects.
  • Ability to identify, articulate, and mitigate risks linked to strategic changes.
  • Strong judgement and the ability to balance ideal outcomes with practical constraints.
  • Proven ability to gain approval for proposed business changes.
  • Highly resourceful self-starter with the ability to research unfamiliar regulatory frameworks or operational domains.
  • Comfort working in a fast-moving, ambiguous, and changing company.
  • Experience working cross-functionally with engineering, risk, operations, and finance teams.
  • Collaborative, strategic problem-solving approach and comfort working toward deadlines.

Benefits

  • Salary of £53,100 - £71,900 depending on experience.
  • Incentive award tied to performance.
  • Flexible working hours.
  • Option to work from London, Cardiff, or remotely within the UK.
  • £1,000 annual learning budget for books, training courses, and conferences.
  • MacBook provided, with extra home-working support for fully remote employees.
  • Access to Monzo’s broader benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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