Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks

Financials

1K-5K (2432)

Founded 2015

$1100M raised

29 open positions

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Financial Health Strategy Manager

2 weeks, 6 days ago

United Kingdom

Full-time

Senior

Business Analyst

Operations

Apply Now

Monzo

Banks

1K-5K

Founded 2015

$1100M raised

View All Jobs 29

Description

Lead strategic improvements within Monzo’s Financial Health squad as an individual contributor with indirect leadership responsibilities.
Help deliver strategic changes that improve customer outcomes while protecting Monzo’s interests.
Collaborate with analysts, product managers, engineers, and operations staff to implement proposed changes.
Use qualitative and quantitative data to assess the impact of changes and monitor overall portfolio performance.
Support junior team members’ growth and development as a senior member of the team.
Work with external partners to ensure they meet Monzo’s standards and deliver good customer outcomes.
Document strategy execution and use data to ensure strong governance, control, and monitoring.
Identify, articulate, and mitigate risks associated with strategic changes.
Support customers in financial difficulty by helping create a pathway out of hardship.

Requirements

Experience working with external partners, including relationship management and auditing.
Experience in Collections and Recoveries strategies.
Understanding of the regulatory landscape, including CONC, SYSC, Consumer Duty, and the CCA.
Knowledge of equivalent EU regulatory frameworks is a plus.
Leadership experience, directly or indirectly, with the ability to drive strategic projects.
Ability to identify, articulate, and mitigate risks linked to strategic changes.
Strong judgement and the ability to balance ideal outcomes with practical constraints.
Proven ability to gain approval for proposed business changes.
Highly resourceful self-starter with the ability to research unfamiliar regulatory frameworks or operational domains.
Comfort working in a fast-moving, ambiguous, and changing company.
Experience working cross-functionally with engineering, risk, operations, and finance teams.
Collaborative, strategic problem-solving approach and comfort working toward deadlines.

Benefits

Salary of £53,100 - £71,900 depending on experience.
Incentive award tied to performance.
Flexible working hours.
Option to work from London, Cardiff, or remotely within the UK.
£1,000 annual learning budget for books, training courses, and conferences.
MacBook provided, with extra home-working support for fully remote employees.
Access to Monzo’s broader benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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