Content Designer

1 hour, 45 minutes ago
Full-time
Mid Level
Design and User Experience
MNTN

MNTN

MNTN offers a Connected TV advertising platform that focuses on performance marketing, enabling businesses to achieve measurable conversions, revenue, and site visits through outcome-based advertising strategies.

Media
251-1K
$184M raised

Description

  • Own content for an assigned product portfolio across Help Centers, release notes, micro-tutorials, technical documentation, troubleshooting resources, internal knowledge, and change guidance.
  • Lead content readiness for product launches by partnering with Technical Program Managers, Product, and Engineering to create accurate, AI-ready customer content.
  • Explain product changes in plain language, including what changed, why it matters, and what customers should do next.
  • Create and maintain timely in-app guidance that helps customers take the right actions.
  • Own the content coverage and gap-closure roadmap, prioritizing improvements based on self-service resolution and AI deflection impact.
  • Convert complex product information into clear guidance using established taxonomy, quality, and AI-retrieval standards.
  • Establish consistent terminology, tone, and voice across customer-facing and internal content.
  • Track content performance and use metrics to rebuild, restructure, or retire content.

Requirements

  • 4+ years of experience in content design, content strategy, or technical writing within SaaS.
  • Experience owning content for a product line or portfolio rather than only executing requests.
  • Strong writing and editing skills, with the ability to turn dense or ambiguous product information into actionable customer guidance.
  • Deep technical acumen and experience reviewing engineering documentation and troubleshooting workflows.
  • Experience partnering directly with Product leaders and engineers throughout the release process.
  • Working knowledge of content design for AI retrieval and conversational support tools.
  • Ability to create multiple content formats, including troubleshooting articles, release notes, in-app copy, and how-to scripts.
  • Comfort extending into interface craft and microcopy when needed.
  • Self-directed approach to executing against a prioritized roadmap and quality standards.

Benefits

  • Remote work opportunity (#LI-Remote).
  • People-first culture centered on trust, ambition, quality, radical honesty, and compassionate leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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