Customer Support Specialist - Freelance AI Trainer

1 hour, 38 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios.
  • Create autopay and payment setup scenarios with intentional error conditions.
  • Build card replacement and fraud claim scenarios to test fraud handling and escalation.
  • Author account closure scenarios that test retention-offer logic and eligibility checks.
  • Grade AI responses for factual accuracy and conversational tone.
  • Assess empathy, channel-appropriate communication, and clarity without over-promising.
  • Determine which service rule or policy applies to a given customer situation.
  • Route scenarios appropriately between servicing, disputes, and related teams.

Requirements

  • Strong written English proficiency at C1 level or above.
  • Submit a CV in English and indicate English proficiency level.
  • 2+ years of experience in customer service, banking, retail, or financial services.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • Ability to interpret fee schedules and policy documents to identify applicable rules.
  • Clear routing judgment about what falls within servicing scope.
  • QA analyst, call-center trainer, or conversation designer experience is a strong plus.
  • Open to part-time, project-based, non-permanent work.

Benefits

  • Project-based earning opportunities with leading tech companies.
  • Compensation of up to $50 per hour equivalent, depending on contribution level and pace.
  • Estimated workload of around 10–20 hours per week during active project phases.
  • Flexible participation on a non-permanent, project-by-project basis.

Interested in this position?

Apply directly on the company website

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