Customer Support Specialist - Freelance AI Trainer

1 hour, 38 minutes ago
Part-time
Junior
Artificial Intelligence and Machine Learning
Mindrift.ai: Be the “I” in AI

Mindrift.ai: Be the “I” in AI

Join 10,000+ experts earning $15-50/hr training AI models remotely. Flexible freelance work, weekly payments. No AI experience required. Apply in 5 minutes.

Internet Software & Services

Description

  • Design and evaluate fee inquiry and statement clarification scenarios.
  • Create autopay and payment setup scenarios with built-in error conditions and traps.
  • Build card replacement and fraud claim scenarios to test urgency, fraud recognition, and dispute handoff processes.
  • Author account closure scenarios that assess retention-offer logic and transaction checks.
  • Grade responses for factual accuracy, empathy, conversational tone, and channel-appropriate communication.
  • Verify fee amounts against disclosed schedules and distinguish billing questions from actual fraud claims.
  • Capture intake information accurately and route cases appropriately based on policy and service scope.

Requirements

  • Please submit your CV in English and indicate your level of English proficiency.
  • This is a project-based opportunity and not permanent employment.
  • Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
  • 2+ years of experience in customer service, banking, retail, or financial services.
  • Current or recent experience in customer service and support, banking and financial roles, or adjacent roles.
  • Strong judgment for determining service scope and applying fee schedules or policy documents to specific situations.
  • QA analyst, call-center trainer, or conversation designer experience is a strong plus.
  • Strong written English at C1 level or above.

Benefits

  • Work on project-based AI opportunities for leading tech companies.
  • Flexible part-time project work with an estimated 10–20 hours per week during active phases.
  • Compensation up to $60 per hour equivalent, depending on level and pace of contribution.
  • Opportunities across different projects with varying earning levels based on scope and expertise.

Interested in this position?

Apply directly on the company website

Apply Now

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