Mobile Device Administrator (6556)

1 hour, 44 minutes ago
Full-time
Junior
Customer and Technical Support
MetroStar

MetroStar

MetroStar builds innovative technology solutions designed to enhance and accelerate the missions of government agencies, leveraging a rich legacy of expertise in the digital age.

IT Services
251-1K
Founded 1999

Description

  • Support annual inventory and mobile device deployment efforts with a team of four.
  • Provide troubleshooting and login assistance to end users.
  • Maintain day-to-day support for laptops, tablets, cell phones, and other mobile devices.
  • Update reports and maintain accurate documentation.
  • Improve processes and procedures by applying lessons learned from support activities.
  • Manage tickets and communicate with end users by email.
  • Help secure mobile devices and support asset management activities.

Requirements

  • Bachelor's degree.
  • Active Secret clearance with the ability to obtain a Top Secret clearance.
  • 3 years of hands-on experience supporting mobile devices, including cell phones, laptops, and tablets.
  • 2 years of experience in a customer-facing, fast-paced environment.
  • Knowledge or experience troubleshooting IT issues and providing end-user support.
  • Knowledge or experience with asset management and securing mobile devices.
  • Understanding of ticket management and email communication.
  • Proficiency with MS Excel.
  • Ability to verify identity and eligibility to work in the United States upon hire.

Benefits

  • Hourly rate of $33.65 to $40.87.
  • Additional compensation may include performance-based bonuses, company-paid training and/or certifications, and referral bonuses.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Parental leave and dependent care support.
  • Flexible work arrangements.
  • Professional development opportunities.
  • Employee assistance and wellness programs.

Interested in this position?

Apply directly on the company website

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