Spanish Speaking Customer Service Agent - Work In Sofia, Bulgaria

6 hours, 1 minute ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide support to Spanish-speaking customers through multiple communication channels.
  • Resolve customer inquiries and technical issues accurately and efficiently.
  • Build positive customer relationships and promote satisfaction and loyalty.
  • Collaborate with cross-functional teams to improve workflows and service efficiency.
  • Document customer interactions and case resolutions in the internal database.
  • Stay informed about product updates and service policies.
  • Provide feedback and contribute to continuous support-process improvements.

Requirements

  • Native or fluent spoken and written Spanish.
  • Professional proficiency in English.
  • Previous customer support or fast-paced BPO experience preferred.
  • Strong problem-solving and multitasking abilities.
  • Valid EU passport or eligibility to work in Bulgaria.
  • Customer-focused approach and commitment to high service standards.

Benefits

  • Competitive monthly salary based on experience.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, airport transfer, and initial hotel accommodation.
  • Monthly performance bonus.
  • Multicultural workplace in Sofia, Bulgaria.

Interested in this position?

Apply directly on the company website

Apply Now

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