Romanian Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

3 hours, 55 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide technical and product support for Fitbit devices and the health-tracking platform.
  • Guide customers through device synchronization, data tracking, and feature optimization.
  • Troubleshoot hardware and software issues to resolve customer problems.
  • Maintain accurate customer records and follow data protection standards.
  • Collect user feedback to support product and service improvements.
  • Collaborate with international teams to improve support practices for the Romanian market.

Requirements

  • Native or fluent Romanian, both spoken and written.
  • Proficient English for communication in an international work environment.
  • Valid EU passport for relocation to Bulgaria.
  • Passion for fitness, wellness, and personal health technology.
  • Strong problem-solving skills and a customer-focused approach.
  • Previous customer service or technical support experience is preferred.

Benefits

  • Competitive monthly salary.
  • Fully paid training on fitness technology.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel accommodation on arrival.
  • Monthly performance bonus.
  • International work environment with career development opportunities in Bulgaria.

Interested in this position?

Apply directly on the company website

Apply Now

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