Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

3 hours, 56 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support and technical assistance to Polish-speaking clients by phone, email, and chat.
  • Troubleshoot and resolve complex customer issues.
  • Identify recurring problems and escalate trends to relevant departments.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Contribute to improving customer service processes and protocols.
  • Collaborate with team members and supervisors to meet departmental goals and performance targets.
  • Maintain current knowledge of products, services, and company policies.
  • Represent the company positively throughout the customer experience.

Requirements

  • Native or fluent Polish, spoken and written.
  • Valid EU passport is mandatory.
  • Proven experience in customer support or another client-facing role, preferably in customer support services.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to resolving issues.
  • Ability to work effectively both independently and as part of a team.
  • Familiarity with CRM software and ticketing systems is preferred.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Professional growth and career advancement opportunities.
  • Multicultural work environment in Sofia, Bulgaria.

Interested in this position?

Apply directly on the company website

Apply Now

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