Italian Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece

20 hours, 48 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer support to Italian-speaking Mercedes-Benz owners and prospective buyers.
  • Maintain detailed knowledge of Mercedes-Benz models, products, and luxury features.
  • Handle inquiries through telephone, email, and live chat, resolving issues efficiently.
  • Deliver personalized service that reflects Mercedes-Benz brand standards.
  • Coordinate with internal automotive service departments on maintenance scheduling and support.
  • Record customer interactions, service history, and feedback accurately in the CRM system.
  • Stay informed about new vehicle models, technologies, and automotive industry developments.

Requirements

  • Native or fluent Italian, spoken and written.
  • Professional proficiency in English.
  • Valid EU passport for eligibility to work in Greece.
  • Passion for the automotive industry and high-end customer service.
  • Excellent communication skills and professional customer-facing conduct.
  • Willingness and ability to relocate to Greece.

Benefits

  • Competitive monthly salary.
  • Two additional salaries per year, including 13th and 14th salary payments.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Team-building events and professional growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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