Italian Customer Support Agent | Courier Services - Work In Athens, Greece

45 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary contact for Italian-speaking customers with logistics and delivery questions.
  • Monitor and troubleshoot shipment statuses to support timely deliveries.
  • Coordinate with international courier teams on shipping, customs, and dispatch issues.
  • Provide professional, empathetic support by phone, email, and live chat.
  • Record customer interactions and shipment information in internal systems.
  • Identify recurring customer issues and contribute to logistics process improvements.
  • Meet service-level agreements for the Italian market.

Requirements

  • Native or fluent written and spoken Italian.
  • Proficiency in English for collaboration with international teams.
  • Valid EU passport or legal authorization to work in the EU.
  • Previous customer service or logistics and supply chain experience preferred.
  • Strong problem-solving skills in a dynamic, high-volume environment.
  • Customer-focused approach and commitment to service quality.

Benefits

  • Competitive monthly salary with 13th- and 14th-month salary bonuses.
  • Fully paid relocation package, including flight, transfer, and initial hotel accommodation.
  • Monthly performance bonus.
  • Fully paid initial and ongoing logistics training.
  • Private health insurance.
  • Relocation assistance from the employer.

Interested in this position?

Apply directly on the company website

Apply Now

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