French Speaking Zalando Customer Expert - Work Remote In Greece

7 hours, 42 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer service support for online and offline fashion retail inquiries across multiple channels.
  • Resolve order, delivery, return, payment, and account-related issues efficiently and empathetically.
  • Advise customers using knowledge of online retail trends and fashion products.
  • Manage customer accounts, loyalty program questions, and sensitive information in line with data privacy standards.
  • Collaborate with international teams to improve retail service processes and customer journeys.
  • Represent Zalando as a professional brand ambassador.

Requirements

  • Native or fluent French, both spoken and written.
  • Previous customer service or retail experience preferred.
  • Valid EU passport or work permit for Greece.
  • Strong digital literacy and ability to use multiple software platforms simultaneously.
  • Interest in fashion and the evolving online retail industry.
  • Ability to adapt to a fast-paced, international work environment.

Benefits

  • Competitive monthly salary with 13th and 14th salaries.
  • Monthly performance bonus.
  • Fully paid relocation package, including flights, transfers, and initial hotel accommodation.
  • Fully paid professional training.
  • Comprehensive health insurance and corporate benefits.
  • Team-building events and an international work culture.
  • Opportunity to live and work in Greece with relocation support.

Interested in this position?

Apply directly on the company website

Apply Now

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