Czech Speaking CS Role for Hospitality Department - Remote Work from Greece

1 hour, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support

Mercier Consultancy Group

International recruitment, business consultancy, and business-process-outsourcing company helping companies recruit multilingual employees and outsource customer-service, technical-support, back-office, and related operations across Europe.

Recruitment, staffing, business consulting, and BPO/customer-support outsourcing
51-200

Description

  • Assist Czech-speaking customers with accommodation bookings via phone, email, and chat.
  • Provide accurate information about properties, prices, and Booking.com policies.
  • Process booking amendments, cancellations, and special requests.
  • Resolve customer inquiries and booking issues promptly and professionally.
  • Maintain detailed records of customer interactions and reservations in Booking.com’s reservation system.
  • Collaborate with team members to maintain high customer service standards.

Requirements

  • Fluency in spoken and written Czech.
  • Mandatory proficiency in English.
  • Previous customer service experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle challenging situations calmly and effectively.
  • Willingness to relocate to and adapt to life in Greece.
  • Positive attitude toward learning and professional growth in a multicultural environment.

Benefits

  • Fully paid relocation package, including accommodation.
  • Competitive monthly salary.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • Two additional salaries per year.

Interested in this position?

Apply directly on the company website

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