Member Services Specialist

5 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Medical Guardian

Medical Guardian

Medical Guardian is a leading provider of medical alert systems and monitoring devices, offering security and independence to individuals at home and on the go. With a focus on personalized care and exceptional customer service, Medical Guardian empowe...

Health Care Providers & Services
51-250
Founded 2006

Description

  • Execute inbound and outbound campaigns supporting member engagement, retention, and enrollment.
  • Educate members and caregivers on device usage, services, and best practices.
  • Identify and address barriers to engagement and consistent device use.
  • Recommend relevant additional services based on member needs and eligibility.
  • Assist with enrollments, account updates, and general member questions.
  • Deliver empathetic, high-quality interactions that build trust and confidence.
  • Document interactions, offers, and outcomes accurately in system tools.
  • Capture and share member feedback, concerns, and trends.
  • Meet quality, productivity, revenue, and member satisfaction expectations.

Requirements

  • 2–3+ years of experience in customer service, call center, healthcare, or a related field.
  • Strong communication and active listening skills.
  • Ability to handle sensitive conversations with empathy and professionalism.
  • Comfort with outbound calls and proactive member engagement.
  • Ability to balance member experience with performance expectations.
  • Basic technical proficiency and ability to learn systems quickly.
  • Experience with sales, retention, or account management is preferred.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off, including vacation and public holidays.
  • Short-term and long-term disability coverage.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

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