Customer Support Specialist

1 hour ago
Full-time
Mid Level
Customer and Technical Support
Medallion

Medallion

Medallion is a healthcare operations platform that automates credentialing, enrollment, and licensing processes, saving time and increasing revenue for healthcare companies.

Health Care Providers & Services
51-250
$85M raised

Description

  • Own customer issues from investigation through resolution.
  • Troubleshoot payer enrollment, credentialing, and platform inquiries in a high-volume support queue.
  • Provide timely, accurate, and clear customer communication through email and support tools.
  • Collaborate with Customer Success, Product, Engineering, and Operations on escalations and complex issues.
  • Develop expertise in Medallion’s platform, services, and healthcare workflows.
  • Identify inquiry trends and recommend improvements to products, documentation, and internal processes.

Requirements

  • 3+ years of customer support experience, preferably in healthcare, digital health, or healthcare SaaS.
  • Hands-on experience with payer enrollment, credentialing, or related healthcare operations.
  • Excellent written communication skills for explaining complex information clearly.
  • Experience managing high-volume inquiries through a ticketing platform; Intercom preferred.
  • Ability to prioritize competing requests and meet response-time and customer-satisfaction goals.
  • Proficiency with Google Workspace, including Sheets, Docs, and Gmail.
  • Strong problem-solving skills, including root-cause analysis and follow-through.
  • Experience using AI tools for research, workflow improvement, or troubleshooting.

Benefits

  • Base compensation of $25–$30 per hour.
  • Equity and benefits included in the total compensation package.
  • Remote work opportunity.
  • Equal opportunity employer with reasonable accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Policyholder Support Representative

Virtual Consultant who assesses client needs, explains available options, and maintains relationships remotely while managing related administrative tasks.

CRM
15 minutes ago

Part-Time Client Care Specialist - Remote

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and future, with structured workdays, training, coaching, and potential advancement into leadership.

30 minutes ago

Remote Client Support Representative

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining ongoing relationships through remote consultations.

30 minutes ago

Remote Client Services Representative | Flexible Schedule

Remote financial-services role focused on speaking with warm leads to help families protect their income and future, with structured training and a potential leadership path.

30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers