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Senior Systems Analyst, Social Health Information Exchange (SHIE)

1 month ago
United States
Full-time
Mid Level
Business Analyst
Data Science and Analytics
Apply Now
Manifest Medex

Manifest Medex

Manifest Medex is a nonprofit health data network in California, facilitating the secure exchange of clinical and claims records among hospitals, ambulatory care sites, and health plans. They support health leaders in improving outcomes and reducing co...

Health Care Providers & Services
51-250
Founded 2017
View All Jobs 2

Description

  • Serve as the primary technical Subject Matter Expert (SME) for the SHIE, maintaining comprehensive knowledge of its architecture, data flow, integration points, and API functionality.
  • Manage product configuration and act as the technical lead for configuration requests, translating complex business rules into operational product settings.
  • Design and develop custom reports and dashboards to meet business intelligence and operational reporting needs.
  • Triage, prioritize, and manage complex Tier 2/Tier 3 technical support cases and coordinate with vendor support to diagnose root causes for system failures, integration issues, and data discrepancies.
  • Act as the main implementation liaison guiding vendor teams during product deployment and integration into the MX environment.
  • Lead technical onboarding for external customers, ensuring successful integration, adoption, and alignment with customers’ systems and workflows.
  • Partner with vendor and HIE Operations teams to escalate, reproduce, and validate fixes for critical bugs and performance bottlenecks affecting deployments.
  • Own tracking and reporting of implementation progress and technical milestone status, including developing and maintaining high-level status reports with KPIs and risk flags for stakeholders and executives.
  • Organize and lead recurring status update meetings and develop/deliver technical training, documentation, and a knowledge base (configuration guides, architecture overviews, system manuals, internal FAQs) for internal teams and external customers.

Requirements

  • Bachelor’s degree in a technical field or equivalent practical experience.
  • 3–5 years of experience in a Technical Analyst, Technical Support, or Application Support role, including exposure to project coordination and/or application implementation related to health and/or social care integration.
  • Demonstrable experience serving as an SME for a complex technical product or platform, including system configuration and reporting.
  • Strong proficiency in analyzing and troubleshooting system data flows, with familiarity with API concepts and reading/interpreting system logs.
  • Exceptional written and verbal communication skills with the ability to articulate technical concepts to both technical and non-technical audiences.
  • Experience interacting with customer IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions.
  • Ability to build and maintain respectful, productive internal and external relationships that encourage collaboration and accountability.
  • Knowledge of the healthcare industry and data standards such as HL7, FHIR, or similar integration protocols.
  • Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data.
  • This is a non-coding role focused on product configuration, analysis, reporting, and project status management; prior experience developing and delivering formal technical training or educational materials is preferred but not required; all candidates must pass a background check and drug screen.

Benefits

  • Base salary range $150,000–$170,000 (plus bonus and benefits).
  • Full-time remote role.
  • Work at a mission-driven nonprofit with statewide impact on healthcare in California.
  • Inclusive equal opportunity employer committed to diversity and non-discrimination.

Interested in this position?

Apply directly on the company website

Apply Now

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