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IT Specialist II

3 days, 18 hours ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Active Directory Android iOS
Apply Now
Makpar

Makpar

Makpar is an award-winning cybersecurity consultant specializing in IT modernization for the Federal government. The company's in-house Research & Development Lab innovates to build tailored solutions for government agencies.

Internet Software & Services
51-250
Founded 2008
View All Jobs 2

Description

  • Provide remote telephone and email-based help desk and service desk support.
  • Own, track, troubleshoot, and resolve IT incidents and service requests.
  • Fulfill daily requests and resolve incidents within established service level agreements (SLAs).
  • Manage incidents, problems, and requests through to resolution or escalation.
  • Communicate status updates to technology customers throughout the support process.
  • Proactively escalate issues that cannot be resolved within required timeframes.
  • Support enterprise operations by delivering reliable IT operational support services.

Requirements

  • High school diploma or equivalent required; bachelor’s degree preferred.
  • 2+ years of experience in an IT service desk or help desk support environment.
  • Experience supporting Office 365 tools such as Teams, OneDrive, and Microsoft Outlook.
  • CompTIA A+ certification required within 90 business days of hire.
  • Must be eligible for a Public Trust clearance: U.S. citizen or lawful permanent resident for 3 years and federal tax compliant.
  • Strong critical thinking and problem-solving skills.
  • Active listening and effective communication skills.
  • Experience with enterprise ticketing/ITSM tools, preferably BMC Remedy Service Management.
  • Experience with Active Directory, VPN support, Bomgar remote support, mobile devices, software installation, browsers, printer support, network drives, and Windows 11 preferred.
  • Preferred certifications include Microsoft Office Specialist and one of the following: ITIL v3 Foundations, Help Desk Institute HDA, CSR, or another IT industry certification.

Benefits

  • Flexible work schedules.
  • Generous compensation package.
  • Excellent training and career development opportunities.
  • Outstanding benefits package.
  • Supportive workplace culture that encourages collaboration and curiosity.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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