Manager, User Guidance and Learning, EMEA - (FIN/SWE/NOR/GER/UK/FRA)

1 month ago
Full-time
Lead
Software Development
M-Files

M-Files

M-Files is a global leader in information management, providing an innovative metadata-driven document management platform that improves productivity, efficiency, and compliance for businesses worldwide.

Professional Services
251-1K
Founded 2002
$162M raised

Description

  • Lead, mentor, and grow a team of Learning Specialists and Technical Writers, setting vision, priorities, and sustainable ways of working.
  • Define and drive the strategy, frameworks, and roadmap for the customer learning function and digital learning experiences.
  • Ensure seamless integration between LMS content, product information/guidance, and in‑app guidance to support learning in the flow of work.
  • Oversee LMS (M‑Files Academy) operations, content lifecycle management, and the quality of learning experiences.
  • Own the strategy, quality, and consistency of all customer‑facing documentation and UX writing.
  • Act as product owner for M‑Files Empower, leading cross‑team collaboration and guiding its development toward a more personalized and AI‑powered experience.
  • Plan and synchronize guidance and learning asset creation and delivery with product release and launch schedules.
  • Enable other teams to create high‑quality content through tools, training, and scalable collaboration models.
  • Influence cross‑functional initiatives and represent User Guidance and Learning across Product, Support, Marketing, and Customer Success.

Requirements

  • Proven experience leading multidisciplinary content, learning, or documentation teams.
  • Ability to align content and learning strategy with business goals and product priorities.
  • Strong communication, collaboration, and stakeholder management skills.
  • User‑centric mindset with the ability to translate user needs into intuitive guidance and learning experiences.
  • Experience in learning experience design, instructional design, or digital learning development.
  • Solid understanding of technical communication and UX writing principles.
  • Skilled in project and program management, including cross‑team collaboration and roadmap execution.
  • Experience with content governance, process development, and building scalable workflows.
  • Preferred: experience with AI‑assisted content development, prompt engineering, or AI‑governed workflows.
  • Preferred: experience with digital learning/documentation ecosystems (LMS platforms, structured authoring with DITA, information architecture), customer documentation portals, or self‑service platforms.
  • Preferred: background shaping content experiences for complex products and familiarity with tools such as Atlassian products, Camtasia, Adobe Creative Cloud, Oxygen XML, Git, and Figma.
  • Must hold valid residency and work authorization in one of M‑Files' European locations (Germany, Finland, Sweden, Norway, UK, or France); role is Europe‑based and relocation support is not provided.

Benefits

  • Competitive compensation and benefits package.
  • Flexible work/life balance with hybrid virtual and in‑person culture.
  • Opportunity to join an international team of top performers and lead a skilled global team.
  • Inclusive and dynamic company culture that emphasizes mutual support and collaboration.
  • Chance to influence the future of how customers learn and engage with M‑Files' platform and contribute to global growth.

Interested in this position?

Apply directly on the company website

Apply Now

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