Bilingual Patient Onboarding Associate- Call Center (part time English/Spanish)

2 hours, 5 minutes ago
Part-time
Entry Level
Customer and Technical Support
Luna Physical Therapy

Luna Physical Therapy

Luna Physical Therapy is the premier in-home physical therapy platform, providing personalized care covered by insurance. With a focus on geriatrics, orthopedics, and sports medicine, Luna revolutionizes outpatient therapy by offering convenient and sa...

Health Care Providers & Services
251-1K
Founded 2018

Description

  • Manage registration, scheduling, and rescheduling for new and existing patients.
  • Obtain, communicate, and record patient information accurately, including identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
  • Receive, screen, and coordinate incoming telephone calls from healthcare providers.
  • Make outbound calls to patient leads and send follow-up emails.
  • Provide bilingual English/Spanish support for scheduling, reschedules, and cancellations.
  • Deliver professional, customer-focused support to ensure a positive patient experience.
  • Maintain organized records and patient information in a fast-paced remote environment.

Requirements

  • 1 year of office administration experience required.
  • 1 year of call center, contact center, or other high-volume phone experience preferred.
  • High school diploma or equivalent required.
  • Fluent in both English and Spanish.
  • Proficient with Google Suite.
  • Strong customer service and interpersonal communication skills.
  • Highly detail-oriented and able to multitask in a fast-paced work environment.
  • Must be authorized to work in the U.S. without restriction.
  • Reliable high-speed internet and a backup internet option are required for this remote role.
  • Must reside outside a 50-mile radius from Luna’s Nashville office to qualify for a fully remote role.
  • Candidates must be located in one of the eligible U.S. states listed in the posting.

Benefits

  • Part-time hours with a consistent, fixed weekly schedule.
  • Flexible part-time shifts that support work-life balance.
  • Remote work opportunity.
  • Supportive, collaborative work environment.
  • Opportunities for growth within a fast-growing, innovative company.
  • Competitive pay of $17 per hour.

Interested in this position?

Apply directly on the company website

Apply Now

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