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Implementation Specialist

1 month ago
United States
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Apply Now
Lumivero

Lumivero

Lumivero provides software solutions designed to enhance data analysis and management, enabling users to identify risks, opportunities, themes, and patterns more efficiently and effectively.

Internet Software & Services
51-250
Founded 1995
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Description

  • Lead end-to-end technical onboarding and implementation for new clients, serving as project lead from kickoff through go-live.
  • Partner with clients to understand business needs and develop tailored implementation plans aligned to their use cases.
  • Analyze business processes, gather and prioritize requirements, and deliver end-user training as defined by Statements of Work.
  • Manage implementation project plans, timelines, and cross-functional coordination to ensure high-quality, on-time delivery.
  • Collaborate with Sales, Product, DevOps, Support, and Community teams throughout the implementation lifecycle.
  • Provide intermediate and advanced post-onboarding training on complex product features and deliver product demonstrations as a subject matter expert.
  • Identify, troubleshoot, and resolve implementation issues, proactively mitigate risks, and conduct quality assurance, testing, and user acceptance testing (UAT).
  • Maintain deep product knowledge, assist with testing new features, document best practices, and serve as the Voice of the Customer to inform product improvements and roadmap decisions.

Requirements

  • Bachelor’s degree completion or equivalent relevant work experience.
  • Expertise in training, demonstrations, and presentations for end users and stakeholders.
  • Basic understanding of technical IT issues, including applications and data security, to engage with technical specialists.
  • Demonstrated experience defining and optimizing business processes and developing implementation materials (documentation, videos, etc.).
  • Ability to drive strategic and tactical planning to anticipate business requirements and manage shifting workloads.
  • High-level organizational ability with excellent written and oral communication skills to manage expectations and ensure customer satisfaction.
  • Experience working with continual improvement of implementation processes and materials.
  • Preferred: 3+ years working within higher education, including student placement and work-integrated learning processes.
  • Preferred: Proven ability to incorporate change management strategies and perform with minimal supervision when handling complex issues.
  • Preferred: Strong business analysis/specification skills, commercial acumen, relationship management, and high-level problem-solving skills.

Benefits

  • Annual base salary up to $75,000 (depending on qualifications).
  • Annual performance-based bonus to recognize personal excellence.
  • Annual technology stipend to support remote work needs.
  • Flexible, remote-first work environment with a diverse, global team.
  • Opportunities for career advancement as Lumivero grows.

Interested in this position?

Apply directly on the company website

Apply Now

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