Director, Design

3 weeks, 3 days ago
Full-time
Lead
Design and User Experience
Loop Returns

Loop Returns

Loop Returns is a return management platform that revolutionizes the post-purchase experience, saving time and money for ecommerce brands while driving customer loyalty.

Internet Software & Services
51-250
Founded 2017
$125M raised

Description

  • Cultivate and empower the design team through hiring, mentorship, and culture and process-building for AI-first products.
  • Serve as the senior leader across Product Design, UX Research, and Brand, aligning the disciplines into a unified design strategy.
  • Own both design strategy and execution as the product evolves from reactive tooling to autonomous operational intelligence.
  • Collaborate with Engineering, Product, Data, and Marketing to advance Loop’s AI-powered post-purchase intelligence platform.
  • Lead design for AI-driven surfaces such as returns resolution, shipping exceptions, and policy recommendations.
  • Create explainable interaction patterns that translate system decisions into clear, trustworthy, plain-language rationale.
  • Design for merchant control by ensuring merchants and shoppers can understand, trust, and override AI decisions when needed.
  • Act as the voice of merchant trust by identifying where AI-driven decisions build or undermine confidence.
  • Shape the design vision for a product experience that remains legible and trustworthy as automation increases.

Requirements

  • 7+ years of Product Design and UX Design experience, with meaningful exposure to AI-powered or agent-driven product surfaces.
  • 5+ years of design team leadership and management experience, ideally during a significant product platform shift.
  • Experience designing B2B products, admin interfaces, merchant dashboards, and customer-facing resolution flows is required.
  • User Research and Brand Design experience is heavily preferred.
  • Experience in e-commerce or fintech is highly valued.
  • Experience designing for AI explainability, autonomous decision systems, or trust architecture is a strong differentiator.
  • Experience working in high-stakes transactional trust environments is preferred.
  • Ability to work in Columbus, OH or one of the ET/CT Hub locations is required.
  • Experience collaborating across Product, Engineering, Data, and Marketing is expected.

Benefits

  • Base salary of $180,000 to $250,000 per year.
  • Annual performance bonus expected to be 15% of base salary.
  • Medical, dental, and vision insurance.
  • Flexible PTO, company holidays, and sick & safe leave.
  • Parental leave.
  • 401(k) benefit.
  • Monthly wellness benefit.
  • Home workstation benefit and phone/internet benefit.
  • Equity compensation.

Interested in this position?

Apply directly on the company website

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