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Senior Technical Product Manager - Conversational AI

2 months ago
United States
Full-time
Senior
Technical Product Manager
Artificial Intelligence and Machine Learning
Agile LLM NLP
Apply Now
LivePerson

LivePerson

LivePerson is a global leader in Conversational AI, offering real-time intelligent customer engagement solutions through their platform, LiveEngage, for over 18,000 clients worldwide.

Internet Software & Services
1K-5K
Founded 1995
View All Jobs 14

Description

  • Develop and articulate the product vision and strategy for Conversational AI teams in alignment with company goals.
  • Define, review, and prioritize feature requests and product enhancements based on customer feedback, market research, competitive analysis, and business objectives.
  • Create and maintain the product roadmap, including milestones, dependencies, and timelines for new AI capabilities.
  • Partner with Engineering, Infrastructure, Cloud, AI/ML, Sales, and Customer Success to align priorities and drive execution.
  • Champion a platform-first approach to ensure high availability, low latency, and the ability to process billions of messages efficiently.
  • Conduct market research on large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends.
  • Engage enterprise customers, partners, and internal stakeholders to gather feedback on bottlenecks, pain points, and evolving needs.
  • Partner with Marketing, Sales, and Customer Success on go-to-market strategy and feature adoption.
  • Define KPIs and performance metrics to measure platform effectiveness, improve latency, and increase routing and resolution accuracy.
  • Stay current on Conversational AI, LLMs, and high-scale AI infrastructure to inform platform innovation.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field; MBA preferred.
  • 7+ years of product management experience with a track record of launching and managing SaaS products or platforms.
  • Experience with AI/ML-centric SaaS products or platforms in the enterprise space is a plus.
  • Deep understanding of Conversational AI systems, including NLP, LLMs, dialog management, and underlying technical architecture.
  • Proven ability to develop and execute product strategy, prioritize features, and plan roadmaps in a fast-paced agile environment.
  • Strong analytical skills with the ability to gather, interpret, and act on data-driven insights.
  • Experience with AI performance metrics such as resolution rate, accuracy, and latency is a plus.
  • Excellent communication, collaboration, and leadership skills.
  • Experience working with enterprise customers and a strong customer focus.
  • Passion for innovation and solving complex problems in the Conversational AI industry.

Benefits

  • Salary range of $130,000 to $150,000 USD.
  • Medical, dental, and vision insurance.
  • Confidential, free Employee Assistance Program (EAP) and wellness resources.
  • 401(k) retirement plan with a 4% employer match.
  • HSA and FSA plans for pre-tax health expenses.
  • Employee Stock Purchase Program (ESPP) with a company share discount.
  • Additional insurance coverage including life, AD&D, short-term and long-term disability, legal plan, identity theft protection, and critical illness insurance.
  • Flexible paid time off, paid public holidays, and generous parental leave with fertility services.
  • Fully remote work model with optional WeWork space for in-person collaboration.
  • Access to internal professional development resources.

Interested in this position?

Apply directly on the company website

Apply Now

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