Customer Service Representative

4 weeks ago
Full-time
Mid Level
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised

Description

  • Develop and maintain positive client relationships to support high customer satisfaction.
  • Receive and handle customer calls and email requests for services.
  • Manage real-time inquiries while tracking and responding to commitments.
  • Schedule and monitor completion of services assigned by customers.
  • Escalate disputes or unsatisfied service confirmations in a timely manner.
  • Stay on queue and address customer questions and requests.
  • Maintain open communication with affiliates in line with contracts and Scope of Work.
  • Enter information into the database and ensure consistency and accuracy.
  • Provide information to supervisors, co-workers, and subordinates through phone, written communication, email, or in person.
  • Assist in training team members, provide constructive feedback, and support a positive team environment.

Requirements

  • High school diploma required.
  • 3-4 years of customer service experience preferred.
  • Basic troubleshooting knowledge and the ability to articulate issues clearly.
  • Ability to communicate industry language.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Shift flexibility may be required.
  • Ability to maintain confidentiality and accuracy of internal and external data.

Benefits

  • Competitive compensation.
  • Health, dental, vision, life, and disability insurance options.
  • 401(k) retirement savings plan.
  • Paid vacation, federal holidays, and floating holidays.
  • Maternity/paternity pay.
  • Career advancement opportunities.
  • All the tools needed to be successful.

Interested in this position?

Apply directly on the company website

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