Rx Onboarding and Care Coordinator- St. Louis

7 hours, 56 minutes ago
Full-time
Senior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Serve as the primary contact for patients and caregivers, providing education on SMA, therapy options, access pathways, and support services.
  • Coordinate therapy access activities, including affordability program enrollment, benefit verification, prior authorizations, and site-of-care logistics.
  • Assess individual patient needs and create tailored education, resource, and logistical support plans.
  • Provide in-person support at treatment centers when needed to facilitate therapy initiation and adherence.
  • Partner with internal teams to resolve access challenges, manage escalations, and improve the patient experience.
  • Coordinate with care coordinators, provider offices, and infusion sites to anticipate and address barriers to therapy access.
  • Monitor payer, market, and regulatory changes and communicate relevant updates to patients, healthcare teams, and internal stakeholders.
  • Build relationships with advocacy groups and participate in rare-disease events and national conferences.
  • Maintain compliance with HIPAA, FDA, and OIG requirements, including adverse-event and product-complaint reporting.

Requirements

  • Minimum 5 years of relevant experience in pharmaceutical or biotechnology roles.
  • Experience in rare disease, buy-and-bill, specialty pharmacy, and provider or hospital processes.
  • Experience supporting specialty or high-cost therapies in chronic or acute care settings.
  • Experience managing complex patient cases.
  • Knowledge of payer, PBM, specialty pharmacy, government payer, and private payer access and reimbursement processes.
  • Ability to build trusted relationships with patients, caregivers, and healthcare professionals through empathetic communication.
  • Ability to work independently, manage multiple priorities, and organize regional case activity.
  • Familiarity with HIPAA, FDA, and OIG guidelines.
  • Strong written, verbal, and interpersonal communication skills.
  • Prior patient support, account management, reimbursement, HUB/patient services, market access, therapy-launch, infusion-site, home-infusion, and Spanish-language experience preferred.
  • Must reside in the assigned territory and be able to travel up to 60%.

Interested in this position?

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