Rx Onboarding and Care Coordinator- Nashville

1 day, 21 hours ago
Full-time
Senior
Customer and Technical Support
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
201-500
Founded 2012
$123M raised

Description

  • Serve as the primary contact for patients and caregivers, providing education on SMA, therapy options, access pathways, and support services.
  • Coordinate therapy access activities, including affordability program enrollment, benefit verification, prior authorization, and site-of-care logistics.
  • Assess individual patient needs and develop tailored education, resource, and logistical support plans.
  • Provide in-person support at treatment centers when needed to facilitate therapy initiation and adherence.
  • Partner with internal teams to resolve access challenges, manage escalations, and improve the patient experience.
  • Coordinate with care coordinators, provider offices, and infusion sites to anticipate and address access barriers.
  • Monitor payer, market, and regulatory changes and communicate relevant updates to patients, healthcare teams, and internal stakeholders.
  • Build relationships through advocacy groups, rare-disease events, and national conferences.
  • Maintain compliance with HIPAA, FDA, and OIG requirements, including adverse-event and product-complaint reporting.

Requirements

  • At least 5 years of relevant experience in pharmaceutical or biotechnology roles.
  • Experience in rare disease, buy-and-bill, specialty pharmacy, and provider or hospital processes.
  • Experience supporting specialty or high-cost therapies in chronic or acute care settings.
  • Experience managing complex patient cases.
  • Knowledge of payer, PBM, and specialty pharmacy interdependencies, including government and commercial reimbursement processes.
  • Ability to engage empathetically with patients, caregivers, and healthcare professionals.
  • Ability to work independently, manage multiple priorities, and stay organized.
  • Familiarity with HIPAA, FDA, and OIG guidelines.
  • Strong written, verbal, and interpersonal communication skills.
  • Ability to travel up to 60% and reside within the assigned territory.
  • Patient support, account management, reimbursement, HUB/patient services, market access, therapy-launch, and infusion/home-infusion experience preferred.
  • Spanish fluency preferred.

Interested in this position?

Apply directly on the company website

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