Support Engineer

1 month ago
Full-time
Mid Level
Customer and Technical Support
Kyivstar

Kyivstar

Kyivstar is the leading national operator in Ukraine, providing quality mobile communication to over 26 million subscribers. As a driver of innovation and social responsibility, Kyivstar is part of the international VEON group, focusing on projects for...

Wireless Telecommunication Services
1K-5K
Founded 1994
$1600M raised

Description

  • Interact with users to understand their needs and resolve technical issues.
  • Respond to customer requests, analyze incidents, and troubleshoot failures.
  • Use monitoring tools and analyze logs to diagnose problems.
  • Ensure the stable operation of the company’s IT infrastructure.
  • Work in a team and collaborate with other departments.
  • Maintain a high level of service quality even in stressful situations.
  • Continuously develop technical skills and adapt to changes in technology.

Requirements

  • 3+ years of experience in technical support.
  • Administrator-level knowledge of Windows and Linux.
  • Understanding of network technologies.
  • Confident use of tools for technical issue analysis and diagnostics.
  • Experience with Oracle databases (SQL/PLSQL) and MSSQL.
  • Ability to quickly find and implement solutions.
  • Willingness to learn and pursue professional development.

Benefits

  • Remote or office work, depending on your preference.
  • Remote onboarding.
  • Performance bonuses for all employees, annual or quarterly depending on the role.
  • Access to internal learning resources, partner programs, and a company library.
  • Health and life insurance for employees.
  • Wellbeing program and corporate psychologist.
  • Mobile phone service compensation from Kyivstar.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Personalized Support Expert 2

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Personalized Support Expert 2 in Colombia to support top-tier customers across multiple products and partner with Technical Account Managers to resolve complex customer issues.

Confluence JIRA REST API Twilio Wireshark
20 minutes ago

Manufacturing Systems Specialist

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a Manufacturing Systems Specialist to support its Digital Manufacturing team by managing manufacturing system incidents and improving the reliability of production software used across global operations.

ERP
20 minutes ago

Platform Support Engineer (Remote - Mexico Only)

Varicent 251-1K Professional Services

Varicent is hiring a Technical Analyst I to support customers using its SaaS and on-premises products by troubleshooting issues, coordinating across teams, and improving the post-sale customer experience.

CRM SQL
35 minutes ago

Technical Support Engineer

HiddenLayer 11-50 IT Services

HiddenLayer is hiring a remote Technical Support Engineer to provide hands-on support for its AI security platform, resolving complex customer issues and helping shape the support function as the team scales.

AWS Azure Cybersecurity Docker GCP Generative AI GitHub JIRA Kubernetes MLOps Python SAML
35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers