Customer Education Specialist

5 hours, 4 minutes ago
Full-time
Mid Level
Marketing and Growth
Klaviyo

Klaviyo

Klaviyo offers intelligent email marketing, SMS, and automation services for ecommerce businesses, empowering brands to personalize customer interactions and drive growth.

IT Services
1K-5K
Founded 2012

Description

  • Execute day-to-day content operations for customer education materials.
  • Research, write, and conceptualize content for courses, lessons, and other on-demand learning resources.
  • Collaborate with video producers and designers to bring content strategies to life across written and video formats.
  • Pitch new content ideas based on customer needs, challenges, and opportunities.
  • Work with Curriculum Development and Learner Experience teams to monitor content performance and recommend future content priorities.
  • Use data to assess what content is resonating, driving traffic, reducing support tickets, and improving CSAT.
  • Transform workflows by building smarter AI-centered systems and ways of working.
  • Partner with marketing, sales, and customer success to create relevant educational resources.
  • Maintain content quality and consistency with Klaviyo’s brand.

Requirements

  • Experience as a marketer, storyteller, writer, and communicator.
  • Strong background in marketing strategy.
  • Comfort creating digestible and engaging video content and appearing on camera.
  • Thorough understanding of the ecommerce marketing landscape.
  • Solid understanding of adult learning principles and how to create effective educational content.
  • Customer-first mindset with a focus on helping customers achieve business goals.
  • Ability to collaborate effectively across cross-functional teams.
  • Understanding of responsible AI use, including privacy, security, bias awareness, and human-in-the-loop practices.
  • Up to 10% travel may be required.
  • Experience in content performance measurement and data-informed decision-making is preferred.

Benefits

  • Base salary range of $68,000 to $102,000 USD for U.S. locations.
  • Participation in the annual cash bonus plan may be included.
  • Equity may be included in the total compensation package.
  • Sign-on payments may be offered.
  • Comprehensive health, welfare, and wellbeing benefits based on eligibility.
  • Flexible travel requirements, coordinated in advance.
  • Support for accommodations as needed.
  • Generous benefits and a welcoming, inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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