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L2 - Cloud Native Support Engineer

6 hours, 57 minutes ago
Italy
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
Ansible Argo CD Bash Cybersecurity Docker Generative AI GitLab CI Grafana HashiCorp Vault Helm Kafka Kubernetes Linux OpenShift Podman Prometheus Python Terraform
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Kiratech

Kiratech

Kiratech provides consultancy, training, and tools for Enterprises' Digital Transformation. Specializing in DevOps, Cloud Transformation, and Security, Kiratech offers services in Automation, Container Deployment, Continuous Integration, Cloud Data Pro...

Internet Software & Services
11-50
Founded 2005
View All Jobs 4

Description

  • Manage and resolve L2 tickets for Cloud Native platforms.
  • Monitor and analyze alerts, events, and incidents.
  • Troubleshoot Kubernetes, Linux, networking, and middleware environments.
  • Handle incident management, root-cause analysis, and technical escalations with senior colleagues.
  • Maintain and update operational documentation.
  • Develop runbooks and help automate recurring operational responses.
  • Support the operational management and evolution of customer Cloud Native platforms.
  • Contribute to service improvements across automation, observability, security, and platform operations.
  • Provide L2 support during business hours and on-call rotations.

Requirements

  • Technical STEM education, such as Computer Science, Engineering, Cybersecurity, or Data Science.
  • Hands-on experience in L2 technical support, troubleshooting, service management, monitoring, incident management, or Cloud Native platform operations.
  • Ability to analyze technical issues, document work, and escalate complex cases appropriately.
  • Experience or interest in complex and distributed systems, Kubernetes, automation, observability, compliance, and operational security.
  • Linux systems administration skills (preferred).
  • Knowledge of Python or Bash scripting (preferred).
  • Knowledge of infrastructure-as-code tools such as Terraform or Ansible (preferred).
  • Experience with Docker, Kubernetes, or Podman (preferred).
  • Knowledge of tools such as OpenShift, Helm, ArgoCD, GitLab CI, Prometheus, Grafana, Elastic Stack, Kafka, Keycloak, Vault/OpenBao, and managed cloud services is valued.
  • Native-level Italian and good professional English.

Benefits

  • Salary range of €30,000–€40,000 RAL, based on experience and skills.
  • Remote work, including four weeks per year of working from anywhere.
  • Structured continuous training in Cloud Native, AI, security, observability, automation, and service management.
  • Mentorship and technical support from senior Managed Services professionals.
  • One paid Recharging Friday per quarter.
  • Electronic meal vouchers and corporate welfare benefits.
  • Access to internal research and development initiatives.
  • Progressive onboarding and career development toward greater operational autonomy.

Interested in this position?

Apply directly on the company website

Apply Now

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