Collection Team Leader

2 hours ago
Full-time
Lead
Operations
Kaizen Asset Management Services

Kaizen Asset Management Services

Kaizen Asset Management Services is an integrated Asset Management Company, offering a wide range of specialist services for all of your property needs in Dubai, UAE. KAIZEN offers its valued clients a holistic, comprehensive bundle of Asset Management...

Real Estate
51-250
Founded 2006

Description

  • Lead collections activities across all aging buckets, including 0–90 days and over 90 days past due.
  • Drive structured follow-up on outstanding invoices to improve recovery rates and reduce overdue balances.
  • Ensure timely preparation and issuance of legal notices while monitoring legal timelines and escalation protocols.
  • Coach, develop, and manage Collection Officers to maintain performance and discipline.
  • Track team KPIs, conduct regular performance reviews, and drive target achievement.
  • Oversee client communication through calls, emails, and notices to ensure professional and timely engagement.
  • Review and guide structured payment plans in line with company policies and recovery targets.
  • Maintain accurate records of collection activity and payments, and provide timely performance reporting.
  • Ensure adherence to internal processes, SLAs, compliance standards, and escalation requirements.

Requirements

  • Proven experience in collections, finance, or accounts receivable.
  • Strong leadership and team management skills.
  • Excellent negotiation and follow-up abilities.
  • Analytical mindset with strong performance tracking skills.
  • Ability to manage high-risk and aging accounts effectively.
  • Strong communication and stakeholder management skills.
  • High level of discipline, ownership, and accountability.

Benefits

  • Opportunity to step into a leadership role with high impact.
  • Play a key role in improving financial performance and processes.
  • Work closely with CX, Finance, Legal, and Property Management teams.
  • Grow your leadership and strategic capabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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