RemoteLeaf Logo
Log in Sign up

Customer Success Engineer (China)

18 hours, 41 minutes ago
China
Senior
Customer Success
Customer and Technical Support
Apply Now
JetBrains

JetBrains

JetBrains provides cutting-edge development tools like IntelliJ IDEA and Kotlin, automating tasks to boost productivity and foster innovation.

Internet Software & Services
1K-5K
Founded 2000
View All Jobs 2

Description

  • Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
  • Manage and develop large existing accounts, proactively preserving relationships and keeping customers informed about product developments.
  • Hold regular discovery calls with customers to identify and resolve issues, understand product usage, and collect feedback for the product team.
  • Relay customer feedback and feature requests to product teams and suggest workflow optimizations or product improvements.
  • Handle customer escalations and manage expectations between customers and internal teams.
  • Provide technical guidance and hands-on assistance to existing customers, including tailored demos and solution recommendations.
  • Develop and maintain sales, demo, and technical documentation and adapt demos for specific customer use cases.
  • Visit customer offices and represent the company onsite at conferences and events when necessary.

Requirements

  • At least 5 years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar role.
  • Strong pre-sales experience with the ability to demo and pitch product value effectively.
  • Technical competence with proficiency in software development tools and preferably hands-on experience in programming, QA, system administration, release automation, or a related field.
  • Problem-solving and analytical skills across technical, product, and business areas with the ability to grasp customer needs and propose solutions.
  • Proven track record of building and developing B2B relationships.
  • Strong interpersonal communication skills, both verbal and written; English fluency is required.
  • Native-level Chinese language skills.
  • Experience driving discussions with both technical and non-technical audiences and delivering in-person and remote presentations, Q&A sessions, product roadmaps, and demos.
  • Ability to work independently in a distributed team without direct supervision.
  • Willingness and ability to travel internationally up to 20% of the time.

Benefits

  • Opportunity to shape JetBrains’ presence in China and influence regional strategy while working closely with global leadership.
  • High degree of autonomy and ownership of local initiatives and the office.
  • Distributed/remote-friendly team environment with responsibility to work independently across locations.
  • Participation in an inclusive, equal-opportunity workplace.
  • Regular travel and onsite engagement opportunities with customers and at industry events (up to 20%).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

charity: water

Supporter Experience Intern (Remote)

charity: water 51-250 Diversified Consumer Services

Supporter Experience Intern at charity: water working remotely to triage and resolve supporter inquiries, assist with donor outreach and fundraising/marketing materials, and lead a short project to improve supporter engagement during an eight-week summer placement.

United States Internship Entry Level Customer Success
$35k-$40k
Contentful Instagram API Salesforce TikTok
9 hours, 41 minutes ago
Agiloft

Forward Deployed Engineer - AI Solutions

Agiloft 51-250 Capital Markets

Forward Deployed Engineer at Agiloft embedded with enterprise customers to rapidly design, deploy, and optimize AI-enabled contract-management workflows that increase customer value and sustained product consumption.

Canada Full-time Mid Level Customer Success
CRM ERP Python
11 hours, 26 minutes ago
Samsara

AI Self-Service Program Manager

Samsara 1K-5K IT Services

Samsara is hiring a remote AI Self-Serve Program Manager in Canada to lead its chatbot and voice AI platforms and improve customer support through smarter self-service.

Canada Full-time Lead Customer Success Program Manager
$111k-$144k
IoT
3 days ago
Databricks

Delivery Solutions Architect

Databricks 1K-5K IT Services

Databricks is hiring a remote Delivery Solutions Architect in Italy to serve as a trusted technical advisor for strategic customers, guiding the design, implementation, and scaling of data and AI solutions that drive adoption and business value.

Italy Full-time Senior Customer Success Technical Account Manager
Apache Spark Databricks MLflow Scala SQL
3 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers