Operations Support Staff

2 hours, 47 minutes ago
Full-time
Junior
Customer and Technical Support

iSupport Worldwide

iSupport Worldwide is an International BPO that specializes in offshoring specific business functions such as finance, accounting, customer service, marketing, sales support, and IT. With a dedicated and customized team, iSupport helps clients grow the...

Professional Services
251-1K
Founded 2006

Description

  • Answer and manage phone calls from technicians and customers.
  • Respond to emails from consumer clients and vendors.
  • Build quotes for fleet and consumer clients.
  • Check parts availability and order parts for clients.
  • Create purchase orders and process parts returns.
  • Modify jobs accurately to support timely closeout.
  • Support technician ledger adjustments.
  • Handle customer and third-party warranty jobs and related issues.
  • Use Slack, AirCall, Wrench Admin, and vendor websites.
  • Cross-train across operational functions to cover performance gaps.

Requirements

  • Prior automotive industry experience, including dealership, automotive operations, or a closely related environment.
  • At least 2 years of customer service or customer support experience.
  • Strong multitasking, time management, organizational, and prioritization skills.
  • Excellent attention to detail, accuracy, and quality assurance focus.
  • Strong verbal and written communication skills with a clear, neutral accent.
  • Excellent problem-solving, decision-making, and critical-thinking abilities.
  • Strong dispatching, scheduling, collaboration, and stakeholder management skills.
  • Ability to work independently in a remote environment and adapt to changing operational needs.
  • Ability to work flexible schedules, including non-traditional hours, with advance notice.
  • Bachelor’s degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field preferred; reliable internet is required and backup internet is preferred.

Benefits

  • Free meals, fruit, snacks, and beverages for employees assigned to onsite shifts.
  • Onsite gym with a complimentary professional fitness instructor.
  • Weekly fitness activities and an annual fitness challenge with prizes up to ₱70,000.
  • Weekly employee engagement activities with prizes up to ₱3,000.
  • Free upskilling academy for career growth and professional development.
  • Modern office facilities, workstations, and employee amenities including sleeping quarters, game area, chat room, and shower rooms.
  • Collaborative, employee-focused work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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