Emergency & Medical Transport Dispatcher | EST Hours | Remote

13 hours, 27 minutes ago
Full-time
Junior
Operations
ISTA Solutions

ISTA Solutions

ISTA Solutions is a one-stop outsourcing company that provides quality and cost-efficient services and solutions. They offer tailor-made workflow solutions, skilled agents dedicated to clients, global resources for comprehensive support, and a focus on...

Professional Services
251-1K
Founded 2015

Description

  • Monitor multiple online portals for incoming transport requests and claim runs that fit operational capacity.
  • Manage inbound requests across approximately 20 channels, including portals, email, Microsoft Teams, text, phone, and direct CAD feeds.
  • Load and manage confirmed runs accurately within the CAD (Computer-Aided Dispatch) system.
  • Communicate with transport teams by phone and online radio (VoIP).
  • Prioritize competing requests and make quick decisions under pressure.
  • Identify and flag capacity issues before they affect operations.
  • Help ensure dispatch operations run smoothly and efficiently across a high-volume workflow.

Requirements

  • Previous experience in a dispatch, medical admin, emergency services, or similar high-volume coordination role.
  • Strong multitasking ability from day one.
  • Tech-savvy and able to learn new platforms quickly.
  • Excellent written and verbal communication skills.
  • Ability to stay calm under pressure and prioritize effectively.
  • High level of integrity and accountability in a remote work environment.
  • Resilient and emotionally steady, with comfort working around medical transport scenarios.
  • Must be available to work rotating shifts Monday through Sunday on a 40-hour, 5-day work week.
  • Must be able to work U.S. business hours and on both South African and U.S. public holidays.
  • Must have a fixed fibre internet line with at least 25 Mbps upload and download and wired Ethernet capability.
  • Must have a reliable backup power solution such as a UPS, inverter, or solar setup.

Benefits

  • Fully remote position based in South Africa.
  • Opportunity to support a growing U.S.-based medical transport company.
  • Rotating shift schedule across a 40-hour, 5-day work week.
  • Compensation for South African public holidays in accordance with the BCEA.

Interested in this position?

Apply directly on the company website

Apply Now

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