BUSINESS PROCESS SPECIALIST I

2 hours, 4 minutes ago
Full-time
Mid Level
Product Management
Inter

Inter

Inter is the first 100% digital bank in Brazil, offering free checking accounts, credit cards, investments, loans, insurance, and currency exchange with a focus on simplicity and fairness.

Banks
51-250
$801M raised

Description

  • Work directly with operations stakeholders to align on priorities and execution.
  • Translate new business demands into daily operational workflows.
  • Identify opportunities to automate processes and implement AI agents.
  • Partner with internal service teams to improve customer support and handling of issues.
  • Classify and qualify customer pain points and drive resolution through first contact resolution (FCR).
  • Serve as the area reference for process mapping.
  • Act as the operational point of reference for both the team and stakeholders.
  • Support the creation and development of Global Account products.
  • Monitor and follow operational metrics that support business development.

Requirements

  • Completed higher education degree.
  • Proven experience in process mapping and process analysis.
  • Advanced knowledge of Microsoft Office.
  • Experience using AI agents in day-to-day work.
  • Advanced English proficiency.
  • Strong organization and attention to detail.
  • Ability to work well in team environments and dynamic settings.
  • Preferred experience automating processes in banking or financial companies.

Benefits

  • Meal allowance and food allowance.
  • Health and dental insurance.
  • Life insurance.
  • Birthday day off.
  • Baby On Board and nursing room support.
  • Extended parental leave.
  • Childcare/nanny support and/or support for children with disabilities.
  • Wellhub and Inter Running Group.
  • Access to the CARE4U space in Belo Horizonte with self-care services, relaxation area, games, and a mini golf course.
  • Perks in the Super App, including Duo Gourmet.
  • Prime Inter card.
  • Internal training and development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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