Centralized Services Engineer (International)

14 hours, 19 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Intelligent Technical Solutions

Intelligent Technical Solutions

Intelligent Technical Solutions: Your trusted partner for managed IT services, cybersecurity, and business technology management, empowering growth and success for small and medium-sized businesses.

Internet Software & Services
201-500
Founded 2003

Description

  • Act as the escalation point for complex helpdesk issues and backup remediation.
  • Manage internal and client onboarding and offboarding, including account, system, and configuration setup or decommissioning.
  • Design, implement, maintain, and troubleshoot Windows datacenter and Azure cloud infrastructure.
  • Design, deploy, verify, troubleshoot, and optimize Veeam backup solutions and recovery processes.
  • Maintain and automate ConnectWise Automate RMM workflows and scripts.
  • Maintain Addigy and Intune MDM platforms and develop device-management automations.
  • Maintain ConnectWise Manage PSA workflows to support service delivery.
  • Evaluate, integrate, and manage MSP tools to improve operational efficiency.
  • Architect and maintain Windows and third-party patching processes.
  • Create and maintain documentation for infrastructure, tools, processes, and backup procedures.

Requirements

  • 3+ years of experience in a similar MSP environment role.
  • Expertise in Windows Server, Azure infrastructure, and cloud technologies.
  • Experience with Veeam backup architecture, deployment, verification, and remediation.
  • Proficiency with ConnectWise Automate and ConnectWise Manage.
  • Strong PowerShell or similar scripting skills.
  • Experience with Addigy and Intune MDM platforms.
  • Experience with MSSQL or MySQL and networking technologies including Cisco, HPE, Dell, SonicWall, and FortiGate.
  • Relevant Microsoft certifications; networking certifications are advantageous.
  • Preferably hold at least two certifications: CompTIA A+, Network+, Security+, or 3cx Basic Certified Engineer.
  • Ability to work full-time Monday through Friday, 8:00 AM–5:00 PM PST, with strong written and spoken English.

Benefits

  • Starting pay of $14.00 per hour, varying by experience and location.
  • Comprehensive health/HMO coverage for employees and dependents.
  • Life insurance and flexible reimbursement for dental, vision, mental health, wellness, and government contributions.
  • 15 days of paid time off annually, plus paid U.S. holidays.
  • Maternity and paternity leave.
  • Night-shift bonus and salary advancement/loan options.
  • Health and wellness program.
  • Company-paid training and certifications.

Interested in this position?

Apply directly on the company website

Apply Now

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