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Veterinary Call Center Specialist - Denver, CO

8 hours, 36 minutes ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
In-Home Pet Euthanasia

In-Home Pet Euthanasia

In-Home Pet Euthanasia provides compassionate in-home pet euthanasia, hospice care, and aftercare services, ensuring that pets receive dignified and loving support during their final moments in a familiar environment.

Health Care Providers & Services
Founded 2019
View All Jobs 3

Description

  • Guide emotionally charged conversations about in-home euthanasia, hospice, palliative care, quality-of-life concerns, and behavioral emergencies.
  • Provide thoughtful, empathetic customer service to pet families.
  • Handle a high volume of inbound calls in a remote work environment.
  • Collect and accurately document pet, family, and medical information.
  • Schedule appointments using Heartstrings’ scheduling platforms.
  • Collaborate with veterinarians and leadership to coordinate seamless family support.
  • Meet productivity, quality, and performance expectations.
  • Follow assigned schedules reliably, including punctual attendance, breaks, and shift coverage.
  • Perform additional duties as needed to maintain service quality.

Requirements

  • Experience in a high-volume call center or customer service role.
  • Experience in funeral services, medical, veterinary technician, or hospice environments is strongly preferred.
  • Reliable wired Ethernet internet connection; satellite internet and mobile hotspots are not supported.
  • Ability to learn and navigate Google Workspace, scheduling and phone systems, Zoom, and internal communication tools.
  • Ability to work independently with minimal peer interaction.
  • Strong attention to detail, adaptability, accountability, and sound judgment.
  • Dependable and punctual attendance for all scheduled shifts and meetings.
  • Ability to complete a mandatory, paid two-week training program at the start of employment.
  • Availability for 6:00 PM–2:00 AM HST shifts, including evenings, weekends, and holidays.
  • Ability to sit for extended periods, work continuously at a computer, and lift up to 15 pounds as needed.

Benefits

  • Starting pay of $16.50 per hour for a non-exempt position eligible for overtime.
  • Fully remote work-from-home environment.
  • Medical, dental, and vision insurance, including a 100% employee-funded HSA option.
  • Company-funded mental, financial, and physical wellness resources.
  • Life, short-term disability, and long-term disability insurance.
  • Traditional and Roth 401(k) retirement plan options.
  • Generous paid time off, paid parental leave, and bereavement leave.
  • Ongoing training and professional development, pet insurance, and mandatory paid training.

Interested in this position?

Apply directly on the company website

Apply Now

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