Senior Client Services Technician

1 hour, 54 minutes ago
Full-time
Senior
Customer and Technical Support
Pharmaceuticals
51-250
Founded 2018
$725M raised

Description

  • Provide white glove support to employees, executives, and VIPs.
  • Troubleshoot and resolve application, hardware, software, and network issues.
  • Manage employee lifecycle events, including joiner, mover, leaver processes and new hire orientation.
  • Administer user accounts and groups in Active Directory, Okta, and Entra ID.
  • Own and coordinate Level 2/3 support issues with the MSP to ensure timely resolution.
  • Serve as a trusted technical advisor and maintain a high-quality support experience.
  • Maintain systems documentation and knowledge base articles.
  • Support OS upgrades, device refreshes, offsite deployments, and other special IT initiatives.
  • Follow change management best practices and help users adapt to changes.
  • Maintain accurate asset records and assist with device lifecycle management.

Requirements

  • 5+ years of experience in end user support.
  • Proven white glove and executive support experience.
  • Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPad support.
  • Excellent communication and customer service skills.
  • Ability to work independently, prioritize effectively, and maintain accountability.
  • Experience working with MSPs or distributed support teams.
  • Strong troubleshooting and analytical abilities.
  • Familiarity with ITIL or formal change management frameworks.
  • SharePoint site management experience is preferred.
  • Experience building and deploying packages via Intune and RMM is preferred.
  • macOS support experience is preferred.
  • Scripting or automation experience, such as PowerShell, is preferred.
  • Availability to travel to Durham, NC on short notice, with domestic or international travel required at approximately 20%.

Benefits

  • Salary range of $130,000 to $145,000 USD.
  • Equity and other forms of compensation may be included in the total compensation package.
  • Full medical, dental, and vision coverage.
  • 401(k) plan and other benefits.
  • Unlimited paid time off.
  • Parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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