RemoteLeaf Logo
Log in Sign up

HSO India | D365 F&O Sr/Lead Functional SME Retail & Commerce | 8+ Years

10 hours, 10 minutes ago
India
Full-time
Lead
Customer Support
Product Management
Azure E-commerce
Apply Now
HSO

HSO

HSO is a leading global provider of innovative enterprise business solutions, specializing in the implementation and optimization of Microsoft Dynamics ERP and CRM systems to enhance operational efficiency and strategic decision-making for mid-sized an...

Internet Software & Services
1001-5000
Founded 1989
View All Jobs 6

Description

  • Provide functional support and application maintenance for D365 Finance & Operations Retail and Commerce solutions.
  • Resolve incidents, service requests, problems, and change requests within agreed SLAs.
  • Analyze business requirements, assess impacts, and recommend functional solutions or workarounds.
  • Configure and support stores, channels, assortments, products, pricing, discounts, promotions, and statements.
  • Support POS/Store Commerce operations, including registers, devices, transactions, and store configurations.
  • Investigate transaction, synchronization, batch-job, and data issues and coordinate root-cause resolution with technical teams.
  • Prepare functional specifications, test scenarios, configuration documents, knowledge articles, and release documentation.
  • Conduct impact analysis, regression testing, UAT support, and validation of fixes and enhancements before deployment.
  • Collaborate with customer stakeholders and cross-functional delivery teams to ensure quality service delivery.
  • For Lead-level roles, provide functional leadership, review solution designs, manage escalations, and support service governance.

Requirements

  • 8+ years of relevant experience with Microsoft Dynamics AX or Dynamics 365 Finance & Operations, including hands-on Retail and Commerce functional expertise.
  • Strong knowledge of end-to-end retail processes, including merchandising, store operations, POS, pricing, promotions, inventory, and sales transactions.
  • Hands-on experience configuring and supporting D365 Commerce/Retail across headquarters and store environments.
  • Knowledge of Commerce channels, stores, registers, assortments, catalogs, product attributes, barcodes, price groups, and discounts.
  • Experience supporting POS/Store Commerce, Commerce Scale Unit, and transaction or synchronization issues.
  • Understanding of Commerce integrations with Inventory Management, Accounts Receivable, General Ledger, e-commerce, payment, and external systems.
  • Experience with incident, problem, service request, and change management in SLA-driven Managed Services environments.
  • Ability to perform functional analysis, root-cause investigation, impact assessment, documentation, and testing.
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field; equivalent professional experience considered.
  • Microsoft Dynamics 365 certifications, experience with LCS, Azure DevOps, ticketing tools, release management, and third-party retail integrations are preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Booking Advisor Hotels and Travel

Aisle and Abroad Travel & Tourism

Join a remote travel services team as a Hotel Reservations Assistant, helping clients research, compare, and book accommodations and related travel arrangements.

United States Entry Level Customer Support
$40k-$50k
4 hours, 10 minutes ago
Civitech

Client Success Support Specialist (Seasonal, Hourly)

Civitech 11-50 Internet Software & Services

Civitech is seeking a Client Success Support Specialist to support voters who receive election-related mail by resolving inquiries and connecting them with accurate voting resources.

United States Contract Entry Level Customer Support
$42k-$42k
9 hours, 25 minutes ago
Soum

CX Escalation Specialist

Soum 11-50 Household Durables

Soum is hiring a Customer Support Specialist to manage buyer and seller support cases across its MENA re-commerce marketplace and deliver timely, accurate resolutions.

Egypt Full-time Junior Customer Support
9 hours, 25 minutes ago
Cloudbeds

Lead, Customer Support - Thailand

Cloudbeds 501-1000 Internet Software & Services

Cloudbeds is hiring a remote Customer Support Lead in Thailand to develop and lead a local support team delivering high-quality technical assistance to hospitality customers.

Thailand Full-time Lead Customer Support
CRM JIRA Salesforce
9 hours, 55 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers