Technical Support Specialist | Based in Latin America

20 hours, 10 minutes ago
Contract
Junior
Customer and Technical Support
Hostinger

Hostinger

Hostinger provides a comprehensive range of web hosting services, including shared hosting, VPS, and cloud plans, designed to help individuals and businesses establish and manage their online presence effectively.

IT Services
251-1K
Founded 2004

Description

  • Provide expert support for Hostinger products through live chat and tickets.
  • Troubleshoot technical issues and guide customers through actionable solutions.
  • Simplify complex technical problems for customers with varying levels of expertise.
  • Contribute to initiatives that improve the customer experience as needs evolve.
  • Help improve the Kodee AI Assistant so customers receive faster and clearer support.
  • Stay current on Hostinger product updates, services, features, and web hosting technologies.
  • Identify smarter and simpler ways to deliver better customer experiences.
  • Collaborate effectively with teammates to achieve meaningful outcomes.

Requirements

  • Fluent in English, with written and spoken communication at C1 level or native proficiency.
  • Experience providing customer support in tech or SaaS environments, ideally through live chat.
  • Strong record of delivering exceptional, customer-focused solutions.
  • Excellent communication skills.
  • Understanding of web hosting fundamentals, including domains, DNS, email, control panels, and website troubleshooting.
  • Advanced understanding of web hosting technologies, server management, and performance optimization is preferred.
  • Familiarity with WordPress, hPanel, cPanel, email and domain management systems, and customer support platforms is preferred.
  • Experience contributing to or improving AI-powered systems is preferred.
  • Ability to work on a rotation-based schedule that may include some weekend days.
  • Reliable high-speed internet and a suitable home workspace for a 100% remote role.

Benefits

  • 3–5 week onboarding phase to support successful ramp-up.
  • Ongoing access to learning resources and professional development opportunities, including Reforge, Scribd, and digital libraries.
  • Flexible remote work from home.
  • Home office support allowance may be available to help create an efficient workspace.
  • Agreed suspension days for rest or recovery.
  • Community initiatives focused on wellness, hobbies, and shared interests.
  • Virtual gatherings, community events, and recognition moments for personal and professional milestones.

Interested in this position?

Apply directly on the company website

Apply Now

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